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SMARTWATCH Returns Policy

Any Smartwatch product that you purchase directly from us can be returned for any reason within thirty (30) days after the product is delivered to you. Returns outside of this thirty (30) day period will not be accepted. When returning a product during the thirty (30) day return period, you will need to list the quantity of the product being returned on the packing slip, as indicated. Next, take the return address label from the top right corner of the packing slip and attach it to the box that you are using to return the product. Then, take the completed packing slip along with the product you are returning and place it in the box. All product packaging and materials, including, without limitation, watch instructions, warranty card, and batteries must be returned with the product. You are responsible for paying postage costs for the return shipment to us, unless we determine, in our sole discretion, that the return is due to our error. If we determine, in our sole discretion, that the return is due to our error (e.g. we conclude that we shipped the wrong product to you), we will issue you a prepaid shipping label (which must be obtained prior to returning the product by calling our customer service hotline on +6494485544 during regular business hours). You are also responsible for all damage that occurs while the product that you are returning is in transit (other than products being returned using a prepaid shipping label, as described above); therefore, we recommend that you insure these return shipments.

SMARTWATCH Terms & Conditions of Sale

  1. ORDERS - All orders are subject to acceptance by Smartwatchshop in New Zealand. We reserve the right to refuse to accept your order for any reason at our sole discretion. By ordering a product on our website, you represent and warrant that you are at least the age of majority in the place where you reside.
  2. PRICE - All prices for product are shown and are payable in N.Z. dollars. All prices are subject to change without notice. If the price of a product changes after your order has been accepted, we will honor the price that was posted at the time you placed your order unless the price was posted by us in error, in our sole discretion. NZ GST only applies to NZ orders. Orders placed outside NZ do not incur NZ GST, however you are responsible for any local duties and taxes pertaining to your country of purchase. In most cases if your order is less than NZD$500 there are no customs duties or taxes.
  3. AVAILABILITY - All items are subject to availability. We reserve the right to discontinue sales of any particular products at any time without notice. If an item is unavailable or if we discontinue any item after you have placed an order for that item, we may cancel your order even it was previously accepted by us.
  4. CREDIT FOR RETURNS - Credit for all returns will be issued directly to your paypal account or to your bank account. We cannot credit back to your card as we do not retain any card details. We will make every effort to process your return order and credit your credit card within fifteen (15) days after your smartwatch has arrived at our warehouse. Please refer to our returns policy when returning any product.
  5. CUSTOMER SERVICE - If you have any questions or if you would like to speak with our customer service department, you can call us at +6494485544 between 9:00 AM – 5:00 PM NZ time, Monday through Friday. You can also email your questions to us at smartone@smartwatchshop.co.nz.